Steven Warburton

Bain Academy

Bain's custom learning programs are led by Bain leaders who combine expertise in instructional design, consulting skills, and facilitation finesse with invaluable real-world insights.

EDA Inc.

Executive development and coaching for maximized performance centered around a leaders strengths.

Center for Creative Leadership

Leadership development program based on researched immersive training for mid-level and senior level leaders.

Almeda University

National Cable Television Institute

Completion of the National Cable Television Insitute's courses of Installer, Installer Technician, Service Technician, and Fiber Optics.

Dale Carnegie Insitute

Leadership foundational instruction based on Dale Carnegie's three books.

Marine Corps Engineering School

Certified United States Marine Corp miltary training in electronics and electricity. Qualified utility pole placement and climber. Licensed commercial generator operator.

Baltimore Polytechnic Institute

College prep public school focused on engineering studies and all levels of applied math and physics.

Effectively Leading Digital Transformation

How to Master Your Executive Presence

Corporate Senior Director Field Service & Tech Operations

Responsible for Corporate leadership-based support of 1,000+ Technicians across 45+ systems that span the 24-state footprint. Delivering on operational core strategy and process improvements in conjunction with the customer journey to create more self-service, lower customer contacts, and drive efficiencies across the organization. Implementing a new fundamentally different centralized dispatch focused on the customer touchpoints supporting a workforce to deliver on our core values aligned with collaborative key performance drivers. Driving forward thinking strategies that help construction practices meet first to market principles and drive sales.

Regional Vice President Operations

Washington State regional technical operations supporting nine (9) Wave Broadband offices delivering on fulfillment, system level network improvement, and warehousing asset management. Cross-departmental integration with construction, design, engineering, and the Wave retail stores. Innovating the measure of success through customer experiences that create promoters as validated through the Net Promoter System (score).

Executive / VP / Director Operations

Leadership with a newly titled positioning, aligned with the WOW! Internet & Phone, system level structure. Within the premise of "being a leader doesn't require a title and having a title doesn't make you a leader", my role expands to a new company and greater learning with a company that's achieved major benchmarks in the customer experience.

VP of Technical Operations

Multi-region technical operations leadership for Maryland, Washington, and Oregon systems, delivering on results across fulfillment, system maintenance and repair, dispatch, engineering, IT, warehouse asset controls, and fleet management Functioned as the primary technical operations resource to the CEO for planning and decision-making as it relates to technical operations implementation of new services and technology

Director Operations

Led daily operations of four technical office locations consisting of 238 Technicians, 14 Supervisors, and 4 Technical Managers to meet specific operational targets in conjunction with the customer experience Provided national direction of the instructional design, development, and implementation of Technician training curriculum for the Comcast University. Directed, managed, and supported high-speed Internet operational functions across 33 states and 63 Comcast markets. Project Lead for the development, deployment, and support of 22 new products in conjunction with the launch and growth of Comcast High-Speed Internet network.